Frequently Asked Questions
Everything you need to know about your Dr.Melaxin skincare journey.
How long does shipping take for my order?
Standard domestic shipping typically takes 3-5 business days. International shipping varies by location but generally arrives within 7-14 business days.
Can I use Dr.Melaxin products on sensitive skin?
Yes, our formulas are dermatologically tested and designed to be gentle. However, we always recommend performing a patch test before incorporating a new product into your routine.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product in its original packaging for a full refund or exchange.
Are your products cruelty-free?
Absolutely. Dr.Melaxin is committed to ethical beauty; we do not test any of our products or ingredients on animals.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.